Terms of Service
These Terms of Service set out the rules for using our website and buying products from The Pet Squad. By visiting our site or placing an order, you confirm that you accept these Terms. If you disagree with any part of them, please do not use our website.
Using Our Website
You agree to use this website only for lawful reasons. You must not:
· Break any applicable laws or regulations while using the site
· Try to interfere with the security or proper working of the website
· Upload or share anything harmful, malicious, or disruptive
We reserve the right to limit or block access if we believe these Terms have been breached.
Product Information
We do our best to make sure product descriptions, images, prices, and stock information are accurate and current. However:
· Product images are for illustration purposes
· Colours and appearance may look different depending on your screen
· Mistakes can occasionally happen
We can correct any errors and update details at any time.
Pricing & Payment
All prices are shown in GBP (British Pounds) unless stated otherwise.
· Prices may change without advance notice
· Payment must be made in full at checkout
· Payments are securely processed through trusted third-party providers
We do not store or have access to your complete payment details.
Placing an Order
When you place an order, you are making an offer to buy. All orders are subject to acceptance and stock availability.
We may, at our discretion:
· Decline or cancel any order
· Set limits on the number of items one customer can buy
· Cancel an order if there has been a pricing or stock error
If an order is cancelled after payment, we will refund any money you have paid.
Shipping & Delivery
Delivery options, costs, and estimated timeframes are explained on our Shipping & Delivery page. All delivery times are estimates and can be affected by things outside our control. The risk of loss or damage to the items passes to you once delivery is complete.
Returns & Refunds
Returns and refunds are handled according to our Refund Policy. You have 30 days from the delivery date to request a return, as long as the conditions in that policy are met.
Intellectual Property
All content on this website – including text, images, logos, graphics, and design – belongs to The Pet Squad or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.
Limitation of Liability
To the fullest extent allowed by law:
· We are not responsible for indirect or consequential losses
· Our total liability is limited to the price you paid for the product in question
Nothing in these Terms reduces your statutory rights as a consumer.
Links to Other Websites
Our website may include links to third-party sites. We are not responsible for the content, policies, or practices of those websites.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page. By continuing to use the website after changes are made, you accept the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.
Contact Us
The Pet Squad
22 Roman Terrace
Roundhay
Leeds LS8 2DU
United Kingdom
Phone: +44 7799 551165
Email: contact@thepetsquad.store