Privacy policy
Your privacy matters to us. This policy sets out how The Pet Squad gathers, uses, and looks after your personal information when you visit our website or shop with us.
We handle all data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
Who We Are
The Pet Squad
22 Roman Terrace
Roundhay
Leeds LS8 2DU
United Kingdom
Phone: +44 7799 551165
Email: contact@thepetsquad.store
Website: thepetsquad.store
What Information We Collect
Details you share with us
When you place an order, create an account, or get in touch, we may ask for:
· Your full name
· Email address
· Telephone number
· Billing and delivery address
· Payment details (processed securely by specialist third-party providers)
· Records of your purchases and order history
Information collected automatically
As you explore our website, we automatically receive:
· Your IP address
· Browser type and device details
· Pages you view and how long you spend on them
· The website that referred you to us
This helps us understand how visitors use our site so we can make it better.
How We Put Your Information to Use
We use your personal data to:
· Process and deliver your orders
· Offer customer care and support
· Send you updates about your purchases
· Enhance our website, products, and services
· Meet our legal responsibilities
· Protect against fraud and keep our systems secure
We only process personal data when there is a valid legal ground to do so.
Our Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
· Fulfilling a contract with you
· Complying with a legal obligation
· Pursuing our legitimate business interests
· Your consent, where this is specifically required
Who We Share Your Data With
We may share your information with carefully selected service partners, including:
· Payment gateways
· Courier and delivery companies
· Website hosting and e-commerce platforms (for example, Shopify)
· Analytics tools that help us improve our service
All third parties are bound by contract to protect your data and only use it as instructed. We never sell or rent out your personal details.
Sending Data Overseas
Some of our service providers may be based outside the United Kingdom. Whenever an international transfer is necessary, we make sure adequate safeguards are in place to keep your data secure and uphold your rights.
How Long We Keep Information
We hold on to your personal information only for as long as it is needed to:
· Complete your orders
· Follow legal and regulatory requirements
· Settle any disputes
· Enforce our terms and policies
Once data is no longer required, we securely delete or anonymise it.
Your Privacy Rights
Under UK data protection law, you have the right to:
· Get a copy of the personal data we hold about you
· Ask us to correct inaccurate information
· Request that we delete your data
· Object to certain types of processing or ask us to restrict it
· Receive your data in a portable format
· Withdraw your consent at any time (where consent is our legal basis)
To use any of these rights, just contact us using the details listed below.
Cookies
We use cookies to make our website work properly and to improve your browsing experience. You can adjust your cookie settings at any time through your browser preferences.
Safeguarding Your Data
We take appropriate technical and organisational steps to protect the personal information you entrust to us. All payments are processed securely through trusted, PCI-compliant providers.
Children’s Privacy
Our website is not aimed at children, and we do not knowingly collect personal data from anyone underage without verified parental consent.
Changes to This Privacy Policy
We may revise this policy periodically to reflect changes in law or how we operate. Any updates will be published on this page.
How to Reach Us
If you have any questions about this policy or your data, please get in touch:
The Pet Squad
22 Roman Terrace
Roundhay
Leeds LS8 2DU
United Kingdom
Phone: +44 7799 551165
Email: contact@thepetsquad.store